Refund Policy
At Angelic Touch, customer satisfaction is my priority. I want you to be completely satisfied with your purchase of our handcrafted, Reiki-infused herbal teas. If, for any reason, you are not fully satisfied, please review our refund policy below:
Returns
Due to the nature of my products, I cannot accept returns on opened packages of herbal teas. However, if your order arrives damaged or defective, please contact me within 7 days of receiving your order to arrange for a replacement or refund.
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Refund Eligibility
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Unopened products: If your tea package is unopened and in its original condition, you may request a refund within 14 days of receiving your order.
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Damaged or incorrect items: Please contact me immediately with photos and details of the issue, and I will arrange a refund or replacement.
How to Request a Refund
To initiate a refund, please email me at Simone@angelictouchholistics.com with your order number and details of the issue. I will respond to you within 48 hours to resolve the issue.
Refund Process
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 7-10 business days for the refund to appear on your account.
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Non-Refundable Items
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Custom orders or special requests.
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Gift cards or promotional items.
I appreciate your understanding and your trust in my handcrafted products. For any questions or concerns, please don’t hesitate to reach out.​​